Customer Experience Trends and the Business Impacts of 2020 January 7, 2021 Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds… Read more
9 Reasons Why Business Continuity Plans Fail November 23, 2020 During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the… Read more
The Future of Contact Centers in the COVID-19 Era November 11, 2020 Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always… Read more
New DATAMARK Report Explores How COVID-19 is Redefining the Customer Experience November 5, 2020 The business process outsourcing firm’s latest release offers insights on changes in consumer behavior, how companies are rising to meet… Read more
Webinar: Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan September 30, 2020 If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt… Read more
Outsourcing with a Work From Home Model September 30, 2020 As more and more companies adopt a work from home model, many business leaders are left wondering if outsourcing still… Read more
Coronavirus Business Lessons Highlighted in New DATAMARK Guide May 12, 2020 The business process outsourcing firm explores the impact of COVID-19 on organizations and offers tips on addressing issues for those… Read more
BPO Benefits in Times of Crisis May 8, 2020 Your business may not have control over the market or economy, but it does have a choice in how it… Read more
Top Four Business Lessons Coronavirus Taught the World May 4, 2020 Nobody expected a crisis like coronavirus to ever occur in our time. It rocked the business world and economies. As… Read more
DATAMARK Helps Businesses Prepare for Economic Instability with Newly Released Guide April 23, 2020 Leveraging Harvard research as a base, the business process outsourcing (BPO) firm offers businesses a clear roadmap to success amid… Read more