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Tag Archives: Natural disasters

Customer Experience Trends and the Business Impacts of 2020

January 7, 2021
An abstract image of people walking on a busy city street.

Customer experience (CX) is the heart of most businesses today. A Gartner survey prior to COVID indicated more than two-thirds…

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9 Reasons Why Business Continuity Plans Fail

November 23, 2020
Image of a hand holding a gear of continuity in a gray abstract background.

During a recent DATAMARK webinar, we polled the audience and found that nearly a quarter of respondents felt that the…

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The Future of Contact Centers in the COVID-19 Era

November 11, 2020
Company CEO looks outside the window while there is a row of call center desks to the left of him.

Lately, there’s been a lot of talk that the coronavirus killed the contact center. It didn’t. Contact centers will always…

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New DATAMARK Report Explores How COVID-19 is Redefining the Customer Experience

November 5, 2020
Woman stands outside the store holding bags as she looks at store while wearing a mask.

The business process outsourcing firm’s latest release offers insights on changes in consumer behavior, how companies are rising to meet…

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Webinar: Business Lessons Learned From COVID-19 and How to Set up a Business Continuity Plan

September 30, 2020

If you’re struggling to survive the hard-hit impacts of COVID-19, you are not alone. Businesses are being forced to adapt…

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Outsourcing with a Work From Home Model

September 30, 2020
DATAMARK male call center agent types on computer as he talks on a headset working from home.

As more and more companies adopt a work from home model, many business leaders are left wondering if outsourcing still…

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Coronavirus Business Lessons Highlighted in New DATAMARK Guide

May 12, 2020
Image of a city with the threat of COVID-19 in the year 2020

The business process outsourcing firm explores the impact of COVID-19 on organizations and offers tips on addressing issues for those…

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BPO Benefits in Times of Crisis

May 8, 2020
Business woman searches for ways she can get her business ahead of these times of crisis.

Your business may not have control over the market or economy, but it does have a choice in how it…

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Top Four Business Lessons Coronavirus Taught the World

May 4, 2020
Busy city landscape continues as images of the corona virus overtake it in 2020

Nobody expected a crisis like coronavirus to ever occur in our time. It rocked the business world and economies. As…

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DATAMARK Helps Businesses Prepare for Economic Instability with Newly Released Guide

April 23, 2020
Compass pointing to crisis that a business will face if they are not prepared.

Leveraging Harvard research as a base, the business process outsourcing (BPO) firm offers businesses a clear roadmap to success amid…

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    Founded in 1989, DATAMARK, Inc. is a leading business process outsourcing (BPO) company headquartered in El Paso, Texas.

    We serve Fortune 500 companies, government agencies and other large enterprises at our delivery centers worldwide, including the U.S., Mexico, and India.

    Headquarters: 123 W. Mills Avenue Suite 400 El Paso, TX 79901 USA

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