As Healthcare Providers Implement Electronic Health Record Systems, A Need for Technology and a Call Center Arises
Healthcare providers have spent an impressive amount of money on integrating electronic health record (EHR) systems as part of their…
Millennials and Brand Loyalty: Statistics That Will Make You Want To Improve-and Possibly Outsource-Your Contact Center
The millennial generation-comprised of individuals currently between the ages of 22 to 37- have a spending power projected to reach…
How Millennials are Breaking (and Changing) the Rules of Customer Experience
How Millennials are Breaking (and Changing) the Rules of Customer Experience From chatbots to two-day shipping, the customer experience is…
