4 Reasons AI Won’t Replace Contact Center Agents
For almost as long as machines have been handling tasks for humans, people have worried that human labor would become…
How BPO Automation & AI Can Boost Your Outsourcing Results
If you want to get the most from your business process outsourcing, technology can play a pivotal role. BPO automation,…
The Role of Machine Learning in Business Process Outsourcing
As technology continues to advance and business leaders look for more efficient ways to achieve goals, the conversation around artificial…
Robotic Process Automation (RPA): Separating Hype from Reality
Many companies are still in the early phase of adopting robotic process automation (RPA), a technology changing the way routine business…
IEEE and Industry Players Join Forces to Define Robotic Process Automation (RPA)
Robotic process automation, abbreviated as RPA, has been marketed by various vendors for several years as a game-changer for companies…
Bring on the Robots: IT Professionals Welcome Automation
A new survey of IT professionals gives us a better sense of what the future workplace will be like, when…
