Business process outsourcing (BPO) comes with a myriad of benefits, from improved efficiency, to reduced errors, greater client satisfaction, and lower costs. Moreover, virtually any business process can be outsourced, which offers organizations a whole lot of choices when they decide to outsource. If you think BPO could be right for your company, but aren’t quite sure where to start, check out this list of business processes companies frequently leverage and love.
1. Customer Service
The days of a traditional call center are gone. Customers want comprehensive contact centers in which they can connect with businesses across multiple channels (phone, email, messaging) whenever they need help. Companies that meet these expectations develop a great reputation and a loyal following. By outsourcing customer service, companies can tap into a larger talent pool, offer bilingual customer service, deliver better service, and even reduce costs overall.
2. Data Capture
Bogged down with data? Whether you’re responsible for a healthcare company coping with claims and records, retailer overwhelmed with customer data, financial company buried in contracts, or work in any industry that handles immense amounts of information, data capture outsourcing can be helpful. At a basic level, this might include hand-keying information or transferring data from one system to another, but more often than not, high-volume scanners and customized software are leveraged to automate the process as much as possible, which speeds the process and eliminates human errors. Companies that outsource data capture save big on the upfront costs of purchasing equipment and through improved efficiency.
3. Document Processing
Although data capture is typically the first link in the chain, data and documents have a full lifecycle, which means needs don’t necessarily stop when the data is captured. Companies that receive applications, enrollment paperwork, claims, invoices, and similar documents in vast quantities can easily be buried in them, causing customer service issues or cash flow problems. By outsourcing document processing, the work is done faster and with fewer errors, which frees the business up to focus on its core services.
As companies grow, the sheer volume of mail does as well, and not only does it need to get routed to the right department and individual, it must be handled in a fast and efficient way too. Although mailroom outsourcing could be as simple as making sure the physical pieces get routed to the right place, modern companies are leveraging data capture technology alongside routing and going digital, so the information is readily accessible and arrives quicker.
5. Business Reengineering
Sometimes companies don’t know exactly what they need or which services will be of greatest benefit. That’s where business reengineering comes in. Although every business process outsourcing company handles it a bit differently, DATAMARK gets to know the company on a deep level, visits operation sites in person whenever possible, and meets with key stakeholders to get to the heart of the challenges the organization is facing and propose realistic solutions that deliver results. The process extends end-to-end, the initial information-gathering stages through total transformation and even monitoring results after, empowering organizations to increase efficiency, standardize processes, eliminate bottlenecks, and boost revenue.
Find Out How Business Process Outsourcing Can Help Your Company
With three decades of experience and a track record for helping some of the world’s best-known brands achieve new heights, DATAMARK can help your organization reach its goals or focus more on core services. To learn more about which outsourcing services may be a good fit for your needs, contact us online.