For years, companies have turned to business process outsourcing (BPO) to cut costs, boost efficiency, allow greater focus on core functions, and more. Yet, how this is achieved and what that looks like has evolved over time.

Let’s take a look at some of the key trends emerging and what they mean to you as an organizational leader.

1. Automation

Companies are tapping into automation to support the work of people, increasing efficiency and reducing errors, but it’s not replacing people as predicted.

2. The Cloud

Current research shows that 94% of enterprises are using at least one cloud service, though most organizations leverage five or more. Overall, 83% of enterprise workloads are carried out in the cloud too.

3. Multitasking & Multisourcing

As efficiency gains are skyrocketing for those who work with top-notch BPO firms, more are cultivating teams with multiple skillsets to keep workflows moving and outsourcing multiple functions to amplify the benefits.

4. Accountability & Transparency

Businesses are carefully examining their contracts to ensure they have visibility into what their BPO firm is achieving and have accountability measures in place in case expectations go unmet.

5. Location

Offshore options still exist and work well for many, but nearshoring, particularly in Mexico, has become the ideal way for companies to balance quality, cost, and visibility, all while tapping into a well-educated bilingual workforce. On-site and near-site options are gaining popularity too.

6. Customization

As the old saying goes, “one-size-fits-all fits none.” BPO firms like DATAMARK are spending more time to get to know the companies they serve and creating custom solutions that truly fit their needs and addresses their unique areas of opportunity.

If you’ve explored BPO before and felt it wasn’t the right fit or the BPO company you connected with wasn’t tapping into these BPO trends, it’s worth exploring the concept again.

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