In this one-hour webinar, DATAMARK Director of Engineering Nina Brown shares the best steps for a successful business process outsourcing engagement. Brown, an ASQ-certified Six Sigma Black Belt and certified Project Management Professional (PMP), addresses these questions to help you achieve your outsourcing goals: • Which areas of my organization or processes are ripe for outsourcing? • How do I select the right BPO provider? • How do I measure and ensure success with my BPO provider? This webinar was originally presented on March 4, 2014 and by sponsored by ISM Indirect/Service Group.