There is no doubt that being a contact center agent is a tough job. Day in and day out, agents must keep a positive and cheerful attitude while assisting frustrated customers. If that’s not stressful enough, the pressure is on from management to deliver consistent, quality customer service in an efficient manner.
What can contact centers offer to keep these kinds of employees happy and motivated year after year? Read more today on five ways contact centers can create and maintain agent job satisfaction here: http://insights.datamark.net/call-center-insights/whats-good-for-contact-center-agents