White Papers

This Stream includes all of our Whitepapers Flipbooks

  • Unstructured Data in Electronic Health Record Systems: Challenges and Solutions

    Unstructured Data in Electronic Health Record Systems: Challenges and Solutions

    The challenge for organizations that want to create a truly all-electronic health record, is how to bring in all unstructured data into a patient’s “digital file.”

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  • An Introduction to Mailroom Outsourcing

    An Introduction to Mailroom Outsourcing

    Every organization has a purpose—a reason why it exists. In business, the reason is to produce world-class products and services for customers.

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  • Outsourcing Cost Analysis Whitepaper

    Outsourcing Cost Analysis Whitepaper

    To help answer the question “Should we outsource?” DATAMARK has developed a new white paper that presents the basic principles of an business process outsourcing (BPO) cost analysis in concise,

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  • DATAMARK BPO Glossary

    DATAMARK BPO Glossary

    The Business Process Outsourcing (BPO) industry uses scores of unique acronyms, words and phrases to measure performance, describe types of outsourcing and services used, and tools used in the industr

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  • Location Analysis White Paper

    Location Analysis White Paper

    This paper provides and overview of key attributes, benefits, and risks for each location relative to the united states.

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  • US Speech Patterns White Paper

    US Speech Patterns White Paper

    Where could these slow talkers be calling from? New research from the Marchex Institute has identified the states with the slowest talkers (measured by words per minute) in the U.S.

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  • Pipefy - BPO Ebook

    Pipefy - BPO Ebook

    DATAMARK was fortunate enough to be featured in Pipefy's new BPO Ebook. This is a simple explanation of what BPO is and the benefits it offers companies.

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  • Five Contact Center Trends to Watch in 2017

    Five Contact Center Trends to Watch in 2017

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  • The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities

    The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities

    After 20 Years of 311—Where Are We Today?

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  • Addressing BPO Information Security: A Three-Front Approach

    Addressing BPO Information Security: A Three-Front Approach

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  • The Heart of the Digital Mailroom

    The Heart of the Digital Mailroom

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  • Business Process Management: An Overview

    Business Process Management: An Overview

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  • Outsourced Contact Center Services: An Executive Toolkit

    Outsourced Contact Center Services: An Executive Toolkit

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  •  Improving Business Processes With Six Sigma

    Improving Business Processes With Six Sigma

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  • Business Process Outsourcing 101

    Business Process Outsourcing 101

    Top reasons for outsourcing, performing cost and location analyses, and strategies for success.

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  • Process Transformation: Q&A

    Process Transformation: Q&A

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  • Outsourced Contact Centers in Mexico: A Closer Look

    Outsourced Contact Centers in Mexico: A Closer Look

    This concise paper will bring you up to date on the state of the contact center industry in Mexico and explain some of the benefits of nearshore contact center arrangements.

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  • Connecting With the Hispanic Market - Part One

    Connecting With the Hispanic Market - Part One

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  • Connecting With The Hispanic Market - Part Two

    Connecting With The Hispanic Market - Part Two

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  • Backfile Conversion: Best Practices and Considerations for Electronic Document Management

    Backfile Conversion: Best Practices and Considerations for Electronic Document Management

    Overview and strategies for leading backfile conversion projects to a successful outcome.

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