To learn more, read or download the full white paper above.
Outsourcing Cost Analysis
To help answer the question “Should we outsource?” DATAMARK has developed a new white paper that presents t...
GET A FREE CONSULTATION TODAYContact Us
Most Recent Flipbooks
A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies
By integrating modern technology, complying with DoT regulations, and providing 24/7 services, contact centers dispatchers are fueling progress in the trucking industry.
Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters
When natural disasters strike, a business continuity plan is essential for a company to avoid operational interruption.
Unstructured Data in Electronic Health Record Systems: Challenges and Solutions
The challenge for organizations that want to create a truly all-electronic health record, is how to bring in all unstructured data into a patient’s “digital file.”
An Introduction to Mailroom Outsourcing
Every organization has a purpose—a reason why it exists. In business, the reason is to produce world-class products and services for customers.
Outsourcing Cost Analysis
To help answer the question “Should we outsource?” DATAMARK has developed a new white paper that presents the basic principles of an business process outsourcing (BPO) cost analysis in concise,
Location Analysis: Onshore, Nearshore, Offshore
This paper provides and overview of key attributes, benefits, and risks for each location relative to the united states.
US Speech Patterns White Paper
Where could these slow talkers be calling from? New research from the Marchex Institute has identified the states with the slowest talkers (measured by words per minute) in the U.S.
Pipefy - BPO Ebook
DATAMARK was fortunate enough to be featured in Pipefy's new BPO Ebook. This is a simple explanation of what BPO is and the benefits it offers companies.
Five Contact Center Trends to Watch in 2017
The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities
After 20 Years of 311—Where Are We Today?
Addressing BPO Information Security: A Three-Front Approach
The Heart of the Digital Mailroom
Business Process Management: An Overview
Outsourced Contact Center Services: An Executive Toolkit
Improving Business Processes With Six Sigma
Business Process Outsourcing 101
Top reasons for outsourcing, performing cost and location analyses, and strategies for success.
Process Transformation: Q&A
Outsourced Contact Centers in Mexico: A Closer Look
This concise paper will bring you up to date on the state of the contact center industry in Mexico and explain some of the benefits of nearshore contact center arrangements.
Connecting With the Hispanic Market - Part One
Connecting With The Hispanic Market - Part Two