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Most Recent Flipbooks
A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies
By integrating modern technology, complying with DoT regulations, and providing 24/7 services, contact centers dispatchers are fueling progress in the trucking industry.
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An Introduction to Mailroom Outsourcing
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To help answer the question “Should we outsource?” DATAMARK has developed a new white paper that presents the basic principles of an business process outsourcing (BPO) cost analysis in concise,
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Five Contact Center Trends to Watch in 2017
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Business Process Outsourcing 101
Top reasons for outsourcing, performing cost and location analyses, and strategies for success.
Process Transformation: Q&A
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This concise paper will bring you up to date on the state of the contact center industry in Mexico and explain some of the benefits of nearshore contact center arrangements.
Connecting With the Hispanic Market - Part One
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