To learn more, read or download the full white paper above.
Most Recent Flipbooks
A Superior Customer Experience: How Contact Center Dispatchers are Fueling a Progression for Trucking Companies
By integrating modern technology, complying with DoT regulations, and providing 24/7 services, contact centers dispatchers are fueling progress in the trucking industry.
Business Continuity When Disaster Strikes: Decisions Companies Can Make to Deal with Natural Disasters
When natural disasters strike, a business continuity plan is essential for a company to avoid operational interruption.
The challenge for organizations that want to create a truly all-electronic health record, is how to bring in all unstructured data into a patient’s “digital file.”
An Introduction to Mailroom Outsourcing
Every organization has a purpose—a reason why it exists. In business, the reason is to produce world-class products and services for customers.
Outsourcing Cost Analysis
To help answer the question “Should we outsource?” DATAMARK has developed a new white paper that presents the basic principles of an business process outsourcing (BPO) cost analysis in concise,
DATAMARK BPO Glossary
The Business Process Outsourcing (BPO) industry uses scores of unique acronyms, words and phrases to measure performance, describe types of outsourcing and services used, and tools used in the industr
Location Analysis: Onshore, Nearshore, Offshore
This paper provides and overview of key attributes, benefits, and risks for each location relative to the united states.
US Speech Patterns White Paper
Where could these slow talkers be calling from? New research from the Marchex Institute has identified the states with the slowest talkers (measured by words per minute) in the U.S.
Pipefy - BPO Ebook
DATAMARK was fortunate enough to be featured in Pipefy's new BPO Ebook. This is a simple explanation of what BPO is and the benefits it offers companies.
The 311 Contact Center in the 21st Century: Challenges and Opportunities for U.S. Cities
After 20 Years of 311—Where Are We Today?
Business Process Outsourcing 101
Top reasons for outsourcing, performing cost and location analyses, and strategies for success.
Outsourced Contact Centers in Mexico: A Closer Look
