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By integrating modern technology, complying with DoT regulations, and providing 24/7 services, contact centers dispatchers are fueling progress in the trucking industry.
When natural disasters strike, a business continuity plan is essential for a company to avoid operational interruption.
The challenge for organizations that want to create a truly all-electronic health record, is how to bring in all unstructured data into a patient’s “digital file.”
Every organization has a purpose—a reason why it exists. In business, the reason is to produce world-class products and services for customers.
To help answer the question “Should we outsource?” DATAMARK has developed a new white paper that presents the basic principles of an business process outsourcing (BPO) cost analysis in concise,
The Business Process Outsourcing (BPO) industry uses scores of unique acronyms, words and phrases to measure performance, describe types of outsourcing and services used, and tools used in the industr
This paper provides and overview of key attributes, benefits, and risks for each location relative to the united states.
Where could these slow talkers be calling from? New research from the Marchex Institute has identified the states with the slowest talkers (measured by words per minute) in the U.S.
Pipefy - BPO Ebook
DATAMARK was fortunate enough to be featured in Pipefy's new BPO Ebook. This is a simple explanation of what BPO is and the benefits it offers companies.
Five Contact Center Trends to Watch in 2017
Without efficient and adaptive call center management your customer support system descends into chaos. Read for the trends to watch out in 2017
The data security sensitivities confronting the BPO solutions industry must be tackled decisively. Download this whitepaper to learn how we do it
The Heart of the Digital Mailroom
Whether you need a small or an enterprise level digital mailroom, we are your best outsourced digital mailroom solutions partner. Here is why:
Business Process Management: An Overview
Outsourcing your business process management function is a tough decision. Read this exhaustive guide to learn the benefits and put your fears to rest
Outsourced Contact Center Services: An Executive Toolkit
Outsourcing your call center management function is a tough decision. Read this exhaustive guide to learn the benefits and put your fears to rest
Business Process Outsourcing 101
Top reasons for outsourcing, performing cost and location analyses, and strategies for success.
Process Transformation: Q&A
What is business process improvement? Or business process management? Livechat for answers. For answers to other FAQs, read this whitepaper
Outsourced Contact Centers in Mexico: A Closer Look
This concise paper will bring you up to date on the state of the contact center industry in Mexico and explain some of the benefits of nearshore contact center arrangements.
Connecting With the Hispanic Market - Part One
Tuned-in call center managers realize the value of bi-lingual call centers presented by the 1.2 trillion hispanic consumers. Here's our take:
Connecting With The Hispanic Market - Part Two